Shipping & Returns

SHIPPING POLICY

We can ship to virtually any address in the United States. 


When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

 

For orders shipping outside the U.S. - INCLUDING HAWAII / ALASKA / CANADA / PUERTO RICO – local duties and/or taxes may be assessed upon delivery. These fees are not charged by Graphic Trends during checkout; therefore, please consult with your local customs office to determine and arrange payment for these charges. We are not responsible for these duties and/or taxes.

Return & Exchange Policy

Last updated March 05, 2020

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it undamaged in perfect condition to us for store credit only. Please see below for more information on our return policy.

 

RETURNS

All returns must be postmarked within three (3) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

To return an item, please email customer service at info@graphictrends.net to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

 

Graphic Trends, Inc.

Attn: Returns

RMA #

7301 Adams Street  

Paramount, CA 90723  

United States  

 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. We will notify you by email when your return has been processed.

EXCEPTIONS    

The following items cannot be returned:

 

     ●     Face Shields   

     ●     Eye Shields   

     ●     Intubation Boxes   

     ●     Medical PPE or Personal Protective Gear ​

     ●     Acrylic Sneeze Shields

     ●     Any item that has been custom fabricated or custom printed.

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 

 

Please Note

     ●     A 30% restocking fee will be charged for all returns.     

     ●     Sale items are FINAL SALE and cannot be returned.     

 

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

562-531-2339 

info@graphictrends.net 

FREE GROUND SHIPPING included on ALL of our products.

 

Most of our orders placed before 9 am PST are shipped that day, orders placed later in the day are shipped the following business day.

 

Look for the Ships in 1 Business Day badge.

•  Our website and checkout process is secured by HTTPS / TLS encryption and is McAfee Secure.


•TLS (Transport Layer Security) is the standard security technology for establishing an encrypted link between a web server and a browser.


• We provide the highest level of security certification.

We are standing by, our expert team is excited to help you solve your printing or display issues. We are a full-service print and display shop. If you need something you do not see just let us know. We would love to help you.

Visit our FAQ page for additional answers to some of the most frequently asked questions.

Graphic Trends is a family-owned business that has been servicing customers with visual merchandising, retail printing, and custom product displays since 1983. 

We have been helping large and small businesses with various print and point of sale applications for well over 35 years.

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7301 Adams Street, Paramount California 90723 - USA

562-531-2339

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